NZ Grazing
The smarter way to grow profitable heifers.

Privacy Policy
Effective Date: 23 March 2026

New Zealand Grazing Company Ltd (“NZ Grazing”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, hold, use, disclose, and otherwise handle personal information in connection with our website, our services, our communications, our contracts, and our business activities.

This policy applies to personal information we collect from customers, prospective customers, owners, growers, contractors, suppliers, website visitors, and other people we deal with.

Who we are

New Zealand Grazing Company Ltd
#24, 117 Powderham Street
New Plymouth 4310
Email: info@grazing.nz
Phone: 06 758 8494

For privacy-related enquiries, requests, or complaints, please contact us using the details above and mark your enquiry for the attention of the Privacy Officer.

What personal information we may collect

We may collect personal information including:

  • your name, business name, role, and contact details;

  • postal, physical, and billing addresses;

  • farm, property, and business details;

  • contract, service, transaction, and account information;

  • payment, billing, credit, and invoicing information;

  • records relating to livestock, animals, properties, services, performance, movements, animal health, or similar operational matters where that information is linked to an identifiable individual;

  • correspondence, enquiries, complaints, requests, and feedback;

  • preferences relating to our services and communications;

  • website, device, and usage information, including IP address, browser type, device information, pages viewed, links clicked, dates and times of access, and referring website information; and

  • any other personal information you provide to us or authorise us to collect.

How we collect personal information

We may collect personal information:

  • directly from you, including when you contact us, visit or use our website, complete forms, sign up for communications, request information, enter into a contract with us, or otherwise interact with us;

  • from your representatives, agents, or authorised contacts;

  • from other people or organisations involved in providing or supporting our services;

  • from publicly available sources; and

  • from third parties authorised by you or permitted by law, including credit reference agencies, industry record-holders, veterinarians, advisers, contractors, and service providers.

If we collect personal information about you from someone else, we may take reasonable steps to let you know, unless an exception applies.

Why we collect, hold, and use personal information

We may collect, hold, use, and process personal information for purposes including:

  • providing, arranging, administering, and improving our services;

  • assessing enquiries, requests, and applications;

  • entering into, administering, and enforcing contracts and other arrangements;

  • communicating with you, including responding to enquiries and providing service-related information;

  • managing relationships with customers, owners, growers, suppliers, contractors, and other contacts;

  • billing, payments, credit management, debt recovery, and record-keeping;

  • maintaining operational, service, animal, property, and compliance records;

  • analytics, research, planning, reporting, service development, and business improvement;

  • communications, promotional activity, and related business activities;

  • website administration, diagnostics, security, and performance improvement;

  • protecting our legal rights and interests;

  • complying with legal and regulatory obligations; and

  • any other purpose authorised by you or permitted by law.

Where appropriate, we may use de-identified or aggregated information for analysis, research, reporting, planning, and improvement purposes.

If you do not provide information

Providing personal information is generally voluntary. However, if you do not provide information we reasonably require, we may be unable to:

  • respond to your enquiry;

  • provide services to you;

  • enter into or administer a contract or other arrangement;

  • process payments or maintain records; or

  • comply with our legal or operational obligations.

Who we may disclose personal information to

We may disclose personal information to:

  • our employees, contractors, and representatives;

  • related companies, business partners, and referral partners;

  • third-party service providers, processors, platforms, and advisers who support our systems, operations, communications, analytics, or business activities;

  • credit reference agencies, financiers, insurers, debt collection providers, auditors, lawyers, accountants, consultants, and other professional advisers;

  • industry bodies, veterinarians, livestock or animal record-holders, and other persons or organisations connected with the services we provide or arrange;

  • government agencies, regulators, law enforcement agencies, courts, or tribunals where required or permitted by law;

  • a prospective purchaser, investor, successor, or transferee in connection with a sale, restructure, financing, or transfer of all or part of our business or assets; and

  • any other person authorised by you or permitted by law.

Depending on the service involved, a third party may process personal information on our behalf, alongside us, or under its own terms and privacy practices.

Overseas storage and disclosure

We may store, host, process, or disclose personal information in New Zealand and overseas, including through cloud-based systems and service providers.

Where we disclose personal information outside New Zealand, we will take the steps required by the Privacy Act 2020.

Marketing and communications

We may send you service-related, relationship, administrative, promotional, or other communications by email, phone, text message, post, or other channels where permitted by law.

You may opt out of promotional electronic messages at any time by using the unsubscribe facility included in the message or by contacting us using the details in this policy.

Opting out of promotional communications will not prevent us from sending you non-promotional messages where those messages are needed to provide services, administer contracts, or comply with legal obligations.

Cookies, analytics, and similar technologies

We may use cookies, pixels, tags, scripts, web beacons, and similar technologies to:

  • operate and improve our website;

  • remember user preferences;

  • understand website traffic and user behaviour;

  • measure website and communication performance; and

  • support our communications and business activities.

Third parties may also collect website, device, and usage information through these technologies in connection with services they provide to us.

You can manage cookies through your browser or device settings. If you disable cookies or similar technologies, some parts of our website may not function properly.

Storage, security, and retention

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification, disclosure, and other misuse.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only for as long as it is reasonably required for the purposes for which it may lawfully be used, and then delete, de-identify, or securely destroy it where appropriate.

Access and correction

You may request confirmation of whether we hold personal information about you and request access to that information.

You may also request correction of personal information we hold about you.

To make a request, please contact our Privacy Officer using the details in this policy.

Privacy breaches and complaints

If you believe your privacy has been breached, please contact us as soon as possible.

We will investigate and work with you to try to resolve the issue. If we identify a privacy breach that has caused, or is likely to cause, serious harm, we will notify affected individuals and the Office of the Privacy Commissioner where required by law.

If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we do, the updated version will be published on our website with a revised effective date.

Contact us

Privacy Officer
New Zealand Grazing Company Ltd
#24, 117 Powderham Street
New Plymouth 4310

Email: info@grazing.nz
Phone: 06 758 8494

 

Talk to one of the team 0800 108 494